Cancellation Policy for SoftShape

Effective Date: 01-06-2024

1. Order Cancellation
We understand that sometimes plans change, and you may need to cancel your order. Please review our cancellation policy below:

• Cancellation Before Shipment:

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • To cancel your order, please contact us immediately at [Insert Email Address] with your order number.

• Cancellation After Shipment:

  • Once your order has been shipped, it cannot be canceled.
  • However, you may return the item in accordance with our Return & Refund Policy.

2. Custom or Personalized Orders

• Custom or personalized products cannot be canceled once the order has been placed, as they are specially made for you.

3. Refund Process for Cancellations

• Approved cancellations will be refunded to your original payment method within 5-7 business days.
• If you do not see the refund after 7 days, please contact your bank or payment provider for further assistance.

4. Changes to Orders

• If you need to make changes to your order (e.g., shipping address, product details), please contact us within 24 hours. We will do our best to accommodate your request.

5. Contact Us
If you have any questions about our Cancellation Policy, please reach out to us.

Thank you for shopping with SoftShape!