Shipping policy

Shipping Policy for SoftShape

Effective Date: 01-06-2024

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
- Overnight Shipping: 1 business day.
Delivery delays can occasionally occur due to factors beyond our control.

3. Shipping Locations

4. Order Tracking

Once your order has shipped, you will receive an email with tracking information to monitor your package's progress.

5. International Shipping

We offer international shipping to select countries. Shipping charges and delivery times vary based on location.
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

6. Damaged or Lost Shipments

If your order arrives damaged, please contact us immediately at [Insert Email Address] with your order number and photos of the damage. We will evaluate and resolve the issue promptly.
For lost shipments, please reach out to us, and we will assist with tracking and resolving the issue.

7. Shipping Address Errors

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrectly provided addresses.
If you realize you entered an incorrect address, contact us as soon as possible at [Insert Email Address]. We will do our best to update the information before the order is shipped.

8. Returns and Refunds

9. Contact Us
If you have any questions about our shipping policy, feel free to contact us.

Thank you!