Return & Refund Policy for SoftShape

Effective Date: 01-06-2024

1. Returns
We want you to be completely satisfied with your purchase from SoftShape. If you are not happy with your order, you may return it under the following conditions:

• Eligibility: Items must be returned within 30 days of delivery.
• Condition: Items must be unused, in their original packaging, and in the same condition as received.
• Non-Returnable Items: Gift cards, sale items, and personalized products cannot be returned.
• Proof of Purchase: A receipt or proof of purchase is required.

2. How to Initiate a Return
To start a return, please contact our customer service team at [Insert Email Address]. We will provide you with instructions and a return shipping address.

3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Processed within 5-7 business days and credited to your original payment method.
• Rejected Returns: Items that do not meet our return criteria will be sent back to you.

4. Late or Missing Refunds
If you haven’t received your refund within 7 business days:

1. Check your bank account.
2. Contact your credit card company—it may take some time before your refund is officially posted.
3. If the issue persists, contact us.

5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us.

6. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Shipping costs are non-refundable.

7. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately with photos of the damage. We will arrange a replacement or refund.

8. Contact Us
For any questions about returns and refunds, please contact us.

Thank you for shopping with SoftShape!